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As indicated on your package and as agreed to in the terms and conditions when establishing an online GBP account, all orders must be opened and inspected upon receipt and any issues reported immediately. Returns are not accepted on installed or used electronics, installed or painted items or orders outside of the 30 day return window. We cannot accept a return of an item that has been installed or modified in any way. For RMA (Return Merchandise Authorization) requests, please initiate a return request from your order history. This will expedite the process. Orders returned beyond the 30 day return window are subject to a 35% restocking fee upon approval by management.

If the return is within the 30 day window and due to GBP error, you will receive a return label link (valid for 24 hours) from USPS or FedEx to use along with your downloaded RMA form. Please immediately click the link to print the return label and print and complete the RMA form and include it with your returned package. Please note that returns for refunds for reasons other than GBP error, a 20% restocking fee will be applied to your refund. We will waive this restocking fee if you elect to retain the credit on file for a future purchase. Please indicate your preference on your RMA form. If no preference is indicated, we will refund your original method of payment less a 20% restocking fee. 

To Initiate a return:

  1. Login to your GBP account
  2. Click on "My Account"
  3. Click on "View the orders I have made"
  4. Select the order with the item(s) you wish to return and Select "Request a Return".
  5. Follow the instructions provided.
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