Our goal is same day shipping—and we meet that goal 98% of the time! Although we make every attempt to ship orders the same day as received, Monday-Friday, orders placed after 2PM EST may not ship until the next business day. Shipping on most items will occur within 2 business days but may take up to 5 business days. Items requiring paint typically add one additional day in our paint shop. Upholstery that is not in-stock usually takes 3 weeks for production. For orders that will not ship within 5 business days, we will notify you of a backorder or additional production times for your order. This is indicated on your sales receipt as "BO" under the line item that is delayed.
We offer many large, over-sized and heavy items which we stock at various manufacturers’ warehouses in the US. A shipment from one of these outside warehouses is indicated on your receipt as DS (Direct Shipment). These DS items will ship separately, usually within 3 business days, unless noted otherwise. Some items are built to order and require additional processing time. You will be provided tracking at the time of the actual shipment. When multiple items are ordered from the same manufacturer, the shipments will ship complete unless requested otherwise at the time of order.