100% Customer Satisfaction is our goal! However, from time to time, a return may be required, or our shipping carriers will inadvertently incur damages. In this event, please use the following procedures for the most expedited response:
SMALL PACKAGE USPS or FedEx ground and express Damages (THIS POLICY DOES NOT APPLY TO DAMAGED FREIGHT)
If your small package, ground or express shipment arrives obviously damaged, please refuse the shipment due to damage and notify us WITHIN 3 DAYS by logging in to your GBP account online and initiating a Damage Claim in the order details of your purchase history. The damaged package(s) will be returned to us or the carrier for inspection and a replacement will be sent out within 1-3 business days. Please note: Damages must be reported within 3 business days of delivery. No exceptions.
If the damage is unseen at the time of delivery and you accept the shipment, please take photos of the packaging and notify us via the contact page within 3 business days. Select DAMAGE as the subject and attach the photos with a brief explanation of the damage. We will file a damage claim and get a replacement out to you. Please note we do not refund damaged shipments—we replace them. It is GBP policy to file a claim and send a replacement concurrently. No exceptions.
For RMA (Return Merchandise Authorization) requests, please initiate a return request from your order history. This will expedite the process. If the return is due to GBP error, you will receive a return label link (valid for 24 hours) from USPS or FedEx to use along with your downloaded RMA form. Please immediately click the link to print the return label and print and complete the RMA form and include it with your returned package. Please note that returns for refunds for reasons other than GBP error, a 20% restocking fee will be applied to your refund. We will waive this restocking fee if you elect to retain the credit on file for a future purchase. Please indicate your preference on your RMA form. If no preference is indicated, we will refund your original method of payment less a 20% restocking fee.