Do not sign for an obviously damaged shipment. Open and inspect your shipment upon receipt. You must report any issues with your order within three business days of receipt. This includes any missing items, incorrect shipments or damages.
IMPORTANT — USED PARTS:
We DO NOT accept returns on used parts. Although we have hundreds of verified, tested used parts on our shelves and ready to ship, some used parts require pulling from our parts yard of over 200 G Bodies. This takes time. Weather, staff scheduling and several other factors may impact the time it takes to retrieve and test used parts. It is best for you to email sales@gbodyparts.com and inquire about the availability and timeliness of shipping used parts—especially if you are in a rush or planning to use expedited shipping. Please inquire about immediate availability PRIOR to selecting expedited shipping.
ORDER PROCESSING:
Although we make every attempt to ship orders the same day as received, Monday-Friday, orders placed after 2PM EST may not be shipped until the next business day. Shipping on most items will occur within 2 business days, but may take up to 5 business days. For orders that will not ship within 5 business days, we will notify you of a backorder. This is indicated on your sales receipt as "BO" under the line item that is delayed. For inquiries regarding shipping times, please email tracking@gbodyparts.com.
We offer many large, oversized and heavy items which we stock at various manufacturers’ warehouses in the US. A shipment from one of these outside warehouses is indicated on your receipt as DS (Direct Shipment). These DS items will ship separately, usually within 3 business days. Some items are built to order and require additional processing time. You will be provided tracking at the time of the actual shipment. When multiple items are ordered from the same manufacturer, the shipments will ship complete unless requested otherwise in writing at the time of order.
SHIPPING CARRIERS:
Your shipping charge includes packaging, handling and fees imposed by the carrier. For ground and small packages, we ship primarily with Fedex and USPS. If we can change the carrier without compromising the delivery time or to expedite the delivery time, we will do this. If you have specific carrier requirements, please note this in your order comments. Otherwise, we may change the carrier at our discretion. You are welcome to supply a label for your shipment. Just note in your order comments if you desire to do so.
Please note, there is a $10 handling charge for 3rd party shipments.
EXPEDITED SHIPPING:
Although we make every attempt to ship orders the same day as received, Monday-Friday, orders placed after 2PM EST may not be processed until the next business day. For expedited shipping, please inquire as to the availability prior to placing your order. Some items are not eligible for expedited shipping. If this is the case, your shipping will be adjusted and you will be notified of the delivery timeline.
RETURNS:
Shipping is not refunded on returns not due to GBP error. Returns for reasons other than GBP error are subject to a 20% restocking fee. Returns are typically processed within 3-5 business days of receipt.
No returns are accepted without prior authorization. Please contact tracking@gbodyparts.com for a RMA # (Return Merchandise Authorization). Returns are accepted for 30 days after delivery, no exceptions.
No returns on painted, installed, modified or used products unless for a manufacturer's defect. If product is returned and no manufacturing defect is found no replacement will be issued. It will be the responsibility of the customer to retrieve the product. Manufacturer's warranty covers defects. In the event of a warranty issue, product will be replaced with the same item. After 30 days, the used product will be disposed of at the discretion of GBP. No exceptions. Please note, this does not apply to test fitting where product is not permanently affixed (i.e., screwed, bolted, glued, welded, etc.). We recommend test fitting all products prior to installation. THERE WILL BE NO REFUNDS FOR CUSTOM PAINT SERVICES.
For return of merchandise due to GBP error, GBP will issue a return label or call tag. CUSTOMER HAS 9 DAYS TO RETURN THE ITEM WITH OUR LABEL. On the 10th day after label is issued, if it is not in transit, the label will be cancelled. It will then be the responsibility of the customer to arrange return shipping at their cost.
REFUNDS will be credited back to the original method of payment with the exception of eChecks. EChecks are refunded through the mail by check which can take up to 2 weeks to process. For refund information contact accounting@gbodyparts.com.
RETURNS MUST HAVE A RMA NUMBER. Email tracking@gbodyparts.com for a return authorization.
CORE RETURNS:
Customer has 30 days to return core for refund unless you get written permission for an extension of this time. Core must be usable. Customer is responsible for shipping on core returns. Core must be of like product purchased. No substitutions of products. No exceptions. Certain cores must be inspected and tested upon return. Label your core and return to GBody Parts LLC, 7207 Main Street, Bethel, NC 27812 Attn: CORE RETURN (order number). Please allow 5-7 business days for processing by our staff prior to your core refund.
INTERNATIONAL ORDERS:
Customers are responsible for any duty or customs tax for international orders. Your international shipping charges may require adjusting to actual shipping fees for international orders, as our calculators are primarily based on domestic shipping rates. Please note that duty/tax is not included in the shipping charges.
INTERNATIONAL FREIGHT ORDERS:
International freight orders require a customs broker service. This is the responsibility of the customer. Not utilizing a customs broker can lead to storage fees and delays, which are not the responsibility of GBP. Typically customs brokers charge a flat fee of $75 +/- to manage your shipment through customs. Although we take no responsibility or role in customs brokerage, we can make a recommendation by emailing tracking@gbodyparts.com.
CANCELLATIONS/REFUNDS:
We make every effort to process refunds and cancellations within 2-3 business days. However during our busy season, requests to cancel after processing and/or refunds may take up to 5 business days.
BACK ORDERS:
We offer 20,000 +/- different products for your GBody. Although we try to stock everything we have on our site, from time to time, there are manufacturer delays which keep us from shipping your order complete. Most orders ship complete within 3 business days. If there is an item causing a delay of less than 5 business days we will hold your order to ship complete unless you specify otherwise in your order comments. You will not be charged additional shipping for a backordered item. If the delay is substantial, you will be refunded and notified when the item is back in stock.
DAMAGES:
From time to time products are damaged in shipping. This is beyond our control. Damages must be reported within 3 days of receipt. In the event of damage, take photos of the packaging and detailed photos of the damage. Email to photos with the damage detail to tracking@gbodyparts.com with your order number in the subject line. DO NOT ACCEPT ANY PACKAGES THAT HAVE VISIBLE DAMAGE. Refuse the delivery due to damage. This puts the responsibility with the carrier and expedites the claim process. DO NOT SIGN FOR ANY SHEET METAL PRODUCTS PRIOR TO INSPECTING. IF YOU SIGN FOR IT, YOU OWN IT. It is your responsibility to inspect the package prior to accepting it.
In the event of damages that were not obvious from packaging, contact us immediately to initiate a damage claim with the carrier. We need photographs of the packaging and contents and a written explanation of the damage. This is required by all carriers, as they will not process a damage claim without it. No exceptions. Once the claim is initiated, the carrier will retrieve and/or inspect the package and a replacement will be sent.
Damages must be reported within 3 business days of delivery.
SHEET METAL GOODS:
DO NOT SIGN FOR DAMAGED FREIGHT!!! OPEN YOUR SHIPMENT AND INSPECT FOR DAMAGE PRIOR TO SIGNING! Sheet metal goods are held to a different standard than other shipment types. We have very little recourse with the carrier for damages of sheet metal that is signed for. WE MUST INSIST THAT YOU INSPECT THE CONTENTS PRIOR TO SIGNING. If there is damage, refuse the shipment and we will get a replacement out right away. Once you (or your body shop) sign for the shipment, you are committing to receive the merchandise in its shipped condition; therefore you own it at that point. While there may be some minor unseen scuffs in the EDP or insignificant damage due to freight shipping as this can happen; no sheet metal goods will be returned for minor unseen shipping damages that will be remedied by the sand/paint process. They are packaged extremely well but due to the nature of freight shipments things do happen. Please note that our hoods are EDP (Electrophoretic Deposition) coated. This is not a paint finish. It is a protectant which inhibits rust. This coating must be sanded off prior to prime and paint. A few scuffs on the EDP coating does not constitute a damaged item.
PRODUCT LISTINGS:
All products and descriptions are deemed accurate at the time of listing. Please read the product description carefully. Some images are used to show the use of a product. This does not mean that you will receive everything shown in the images. There may be color differences, as all monitors are calibrated differently. Please read the description to ensure that you are ordering the correct item.
