SHIPPING POLICY: Gbodyparts.com compares prices between shipping companies and utilizes the most economical method to ship your order in the timeframe expected and we refund the difference, if applicable. If a credit card is used, shipping charges will be adjusted prior to processing your payment. If paying with Pay Pal, the difference will be refunded when shipping is calculated. Also note: Expedited shipping cannot be guaranteed for orders placed after 2PM ESTâ€”you must add 1 business day to the expected shipping time. Although we will do our best to accommodate your shipping requirements, some items that ship from our stock at a manufacturer's warehouse may have additional handling time. I.e., all fiberglass items are built to order and have a 3-4 week lead time; ABS plastic parts such as bumper and license fillers have an additional 3 day handling time. This does not include GBP manufactured items, such as GM style bumper fillers which are in stock and qualify for same day and expedited shipping. If you have questions about expedited services, email firstname.lastname@example.org.
International shipments: We will gladly ship outside the US. However, all duty/taxes and related import fees are the responsibility of the international buyer. We do not have the fees and related information available at the time of shipment and therefore cannot estimate. These import fees vary by country and are not the responsibility of GBP. Also note: These fees are not included in your shipping fees. We will arrange shipment, but it is the responsibility of the customer to pay these fees at the time the products arrives in Customs in the respective country. We recommend using a customs broker for international freight shipments. We will be happy to make a recommendation. Just email and request the information.
USED PARTS: There are no returns on used parts. Although we have hundreds of used parts on our shelves and ready to ship, some used parts require pulling from our parts yard. This takes time. Weather, staff scheduling and several other factors may impact the time it takes to retrieve used parts. It is best for you to email email@example.com and inquire about the availability and timeliness of shipping used partsâ€”especially if you are in a rush or planning to use expedited shipping. Please inquire about immediate availability PRIOR to selecting expedited shipping.
CORE RETURNS: Customer has 30 days to return core for refund unless you get written permission for an extension of this time. Core must be usable. Customer is responsible for shipping charges on core returns. Core must be of like product purchased. No substitutions of products. No exceptions. Certain cores must be inspected and tested upon return. Please allow 5-7 business days for processing by our staff prior to your core refund.
RETURNS: Shipping is not refunded on returns. Returns other than GBP error are subject to a 20% restocking fee. No returns are accepted without prior authorization. Please contact firstname.lastname@example.org for a RMA #. You will be emailed a RMA form to include with your return. Returns are accepted for 30 days after delivery.
No returns on installed or used products unless for a manufacturer's defect. If product is returned and no manufacturing defect is found, no refund will be issued. It will be the responsibility of the customer to retrieve the product. After 30 days, the used product will be disposed of at the discretion of GBP. No exceptions. Please note, this does not apply to test fitting where product is not affixed (i.e., not screwed, bolted, glued, welded, etc.). We recommend test fitting products prior to installation.
For return of merchandise due to GBP error, GBP will issue a return label. CUSTOMER HAS 9 DAYS TO RETURN THE ITEM WITH OUR LABEL. On the 10th day after label is issued, if it is not in transit, the label will be cancelled. It will then be the responsibility of the customer to arrange return shipping at their cost.
ALL RETURNS MUST HAVE A RMA NUMBER. Email email@example.com for a return authorization.
INTERNATIONAL FREIGHT ORDERS: International freight orders require a customs broker service. This is the responsibility of the customer. Not utilizing a customs broker can lead to storage fees and delays, which are not the responsibility of GBP. Typically customs brokers charge a flat fee of $75 +/- to manage your shipment through customs. Although we take no responsibility or role in customs brokerage, we can make a recommendation by emailing firstname.lastname@example.org.
Duties/taxes are the responsibility of the customer.
BACK ORDERS: We offer 20,000 +/- different products for your Gbody. Although we try to stock everything we have on our site, from time to time, there are manufacturer delays which keep us from shipping your order complete. Most orders ship complete within 3 business days. If there is an item causing a delay of less than 5 business days we will hold your order to ship complete unless you specify otherwise in your order comments. You will not be charged additional shipping for a backordered item. If the delay is substantial, you will be refunded and notified when the item is back in stock.
DAMAGES: From time to time products are damaged in shipping. This is beyond our control. DO NOT ACCEPT ANY PACKAGES THAT HAVE VISIBLE DAMAGE. Inspect your shipment PRIOR to signing for it. If there are indications of damage, refuse the delivery. This puts the responsibility with the carrier and expedites the claim process. DO NOT SIGN FOR ANY SHEET METAL PRODUCTS PRIOR TO INSPECTING. IF YOU SIGN FOR IT, YOU OWN IT. This is the policy of the carriers, so we must administer the same policy. We cannot be responsible for damaged items that have been signed for and accepted by the customer. If you have your items shipped to a garage or service center, the same policy applies. INSPECT PRIOR TO SIGNING. It is your responsibility to inspect the package prior to accepting it.
In the event of damages that were not obvious from packaging, contact us immediately to initiate a damage claim with the carrier. We need photographs of the packaging and contents and a written explanation of the damage. This is required by all carriers, as they will not process a damage claim without it; and we cannot process a replacement order without a damage claim #. No exceptions. Once the claim is initiated, the carrier will retrieve and/or inspect the package and a replacement will be sent.
Damages must be reported within 3 business days of delivery. No exceptions.