We have been doing business online for 20+ years. During the early days, we took many financial hits due to "miscommunications" over the phone. After a few became too many, we stopped the practice of taking phone orders. We will call you for payment, tech support, etc., however, we no longer take phone orders. Here is why:
A person would get a part and say that isn't what I needed... I needed THIS. We would send them THIS and they say no I needed THAT.
Now when you order online, you choose THIS—THAT or the OTHER. No mistakes, and you get exactly what you ordered. No question of shipping costs because it calculates the cost based on weight, size and shipping location—before you commit to buy. Ordering online may be inconvenient for some people, but it saved us a substantial amount in additional shipping fees the first quarter it was implemented.
Additionally, we require your year, make and model at check out. So, even if you choose the wrong part for your vehicle, we contact you and say THIS will not fit on your car, you need THAT. For those of you who do not feel comfortable paying online, you simply choose check or money order at checkout and ask for a sales rep to call you. Also for your convenience, you can check your tracking 24/7 by logging into your GBP account. If you don't get what you ordered, we make it right and pay shipping both ways.
One final reason we eliminated phone orders is the growing amount of credit card fraud effecting us. We changed our merchant account to authorize.net. They have the highest level of fraud protection available. We also recently added the policy of requiring first time customers to have their orders shipped to their billing address. Of course repeat customers can have their orders shipped to the address of their choice.
So, in short, we apologize for the inconvenience, but we no longer take phone orders. Please see the contact information to email us with any requests.